Returns and Refunds

Returns & Refund Requests

Your satisfaction with our products and services is our #1 priority. Our return policy lasts 30 days and applies to

1. Non-personalized products and;
2. Any personalizations or branding that we do incorrectly.

We do not accept returns on sale or discounted items.  These items will only be replaced or refunded if they are defective or a personalization mistake was made by the staff of Texas Engraved.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item meets the above criteria, please send photos of the defect along with your order number to customerservice@texasengraved.com.  Please provide details regarding the issue you are having with the product.

Upon receipt of your email with required details, Texas Engraved will evaluate the claim within 2 business days. If it is deemed that the product is faulty, or that an error in personalization or product selection was made by a staff member at Texas Engraved, we will create and send a shipping label for the return of the item.  Upon receipt of the faulty item, Texas Engraved will either, at our discretion, create and replace the item with an identical (but corrected) item or will issue a full refund of the order.  Refunds will be processed within 1 business day.  Please note that once Texas Engraved has requested a refund from the payment processor, Texas Engraved has no control over how long the processor takes to actually credit the funds to the original method of payment.

To complete your return, we will require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be requested to be applied back to the original method of payment, within 1 business day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@texasengraved.com.